Frequently Asked Questions
Orders
Placing an order is simple. Choose your desired products from our website, then contact us via email or reach out by phone at +84 938503679 (available for calls, WhatsApp, or Zalo). Our team will guide you through the next steps to complete your order seamlessly.
Yes, we specialize in corporate gifting and can accommodate bulk orders. Please contact our team for inquiries and special pricing options tailored to bulk orders.
We specializes in build-to-order products, so we may not always have items in stock. If available, you can purchase a single product. If not, a minimum order may be required, depending on the item. Please contact us for details on availability.
For standard orders, we typically require 3-5 business days. Custom or bulk orders may take longer, depending on the complexity and volume. We recommend placing orders as early as possible, especially during peak seasons to ensure timely delivery.
Yes, depending on the product, there is a minimum order quantity for our custom products. This ensures we can maintain the quality and personalization of each order. Please contact us for specific product details. orders as early as possible, especially during peak seasons to ensure timely delivery.
Your order is confirmed once we receive your deposit or full payment. Due to the customized nature of our products, cancellations are not possible after payment confirmation. However, we are flexible with minor adjustments in quantities whenever possible. Please contact us as soon as possible if you need any changes, and we will do our best to accommodate your request.
Our products are built to order, and prices vary based on quantity, selected items, and customization options. Please reach out to us for a personalized quote that reflects your needs and preferences.
Customization
Yes, we offer extensive customization options for all our products, including hampers, corporate gifts, and hospitality gifts. You can select specific items, add personalized messages, or include branding elements to make your order unique.
Customization may come with additional charges depending on the complexity and level of personalization. Our team will provide a detailed quote tailored to your customization needs.
We offer a range of customization options, such as custom product selections, branded packaging, personalized cards, and the addition of company logos. Feel free to contact our team to discuss any special requests you may have.
At Hamper Vietnam, we pride ourselves on creating custom-crafted gifts that reflect your unique vision. Our process includes:
- Initial Consultation: Reach out to us with your needs, and we’ll listen to your preferences and budget to provide tailored suggestions.
- Personalized Selection: We present a range of products for you to choose from or suggest based on your request, including customization options like personalized messages and unique packaging.
- Design and Presentation: Our artisans carefully craft your gift with attention to detail, incorporating special elements like custom notes or branded items.
- Quality Assurance: We perform thorough quality checks before delivery to maintain our high standards.
- Delivery and Feedback
Once your custom gift is ready, we arrange prompt and secure delivery to your specified address, ensuring your gift arrives on time for your special occasion. After delivery, we value your feedback—it helps us continuously improve our services and maintain the highest standards of quality and customer satisfaction.
The processing time for customized orders depends on the complexity and volume of the order. Typically, we require 5-10 business days for customized products. We recommend placing orders early, especially during busy seasons, to ensure timely delivery.
Yes, we can provide samples for approval before you place a large order. Please note that sample production may require additional time and costs, which will be outlined during the consultation.
Yes, a minimum order quantity may apply for customized products to ensure quality and efficiency. The minimum varies based on the product type, so please contact us for specific details.
Payment and Delivery
We offer standard and express delivery options to suit your needs. Standard delivery typically takes 3-5 business days, while express delivery is available for urgent orders at an additional cost. Contact us to discuss the best option for your order.
Currently, our primary delivery area is within Vietnam. However, for large corporate orders, we may be able to arrange international shipping. Please get in touch with our team to discuss your specific delivery needs and options.
For same-day deliveries within Ho Chi Minh City, we will send you an email notification once the recipient has received the gift. For longer deliveries, you will receive a tracking number via email once your order has been dispatched. This tracking number can be used to monitor the status of your delivery on our delivery partner’s website.
We currently accept Cash and Bank Transfers,. Unfortunately, we do not accept credit card payments at this time. We appreciate your understanding and apologize for any inconvenience this may cause
If your order arrives damaged or incomplete, please contact our customer service team immediately with photos and details of the issue. We will work with you to resolve the problem, which may include a replacement or a refund, depending on the situation.
The delivery fee varies based on the delivery location, the type of shipping selected (standard or express), and the size of the order. Our team will provide a detailed breakdown of any applicable fees during the order process.
We strive for customer satisfaction with every order. If you receive a damaged or incorrect product, please contact our customer service within 48 hours of delivery with photos and details. We will review the issue and offer a replacement or refund as appropriate. Please note that all items, including customized, personalized, and standard products, are non-refundable unless there is an error on our part
For standard orders, full payment is due at the time of order confirmation. For custom and bulk orders, we typically require a deposit upfront, with the remaining balance due before delivery